Job Description:
A hotel housekeeper is responsible for ensuring rooms and other areas of a hotel are kept clean everyday. Housekeeper must always pay attentions to detail in room as well as public area while be able to maintain a friendly attitude and working as a team in order to make sure that our guests will feel comfortable as if they were at home.
Responsibilities of the job include:
- Answer immediately to request from guests, as well as from other departments
- Load cart with supplies such as linens and move it to the required area
- Enter guest rooms by adhering to proper procedures and ensure they are vacant
- Replace used amenities in guest rooms
- Provide clean linens and terry for dirty ones
- Fold terry, make beds, and ensure bathrooms are clean
- Take away, room service items, dirty linen, and trash
- Perform check on all room appliances to ensure they are in good working condition
- Adjust furniture, desk items, and appliances when necessary
- Dust furnishings and walls and remove marks from them
- Carry out floor care duties in hallway and guest rooms, and vacuum carpets
- Adhere to all safety, security, and company procedures and policies
- Provide immediate report of any safety hazards, injuries, maintenance problem, or accidents to the management team.
- Successfully complete training and certification programs in safety
- Ensure flammable materials are properly stored
- Keep uniform clean and make sure to appear professional always
- Keep proprietary information confidential
- Ensure company standards are followed in welcoming and acknowledging all guests
- Expect service needs of guests and provide them even before called upon to do so
- Provide assistance to guests with disabilities
- Genuinely appreciate and thank guests for their visit
- Apply professional language in communicating with guests and other people
- Provide support to team to achieve common goals
- Maintain quality standards and expectations
- Without assistance, carry, place, move, or lift objects weighing up to 10 kg; with assistance for items beyond 10 kg.
Requirements and skills
- Excellent communication and organizational skills
- Strong interpersonal and problem-solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
